SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://shopsocksnow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These socks are so cute! They're comfy, the designs are well done with no flaws. This is a great buy.
Fun and original socks, I bought them as a gift for my wife, she likes them.
These are fantastic socks. I initially got them for my daughter, and now I also want to buy some!!!
These are great, it would make a great and funny gift for an art lover, comfy and not too thick.
The parcel arrived very quickly. The design is very clear, exactly the same as in the photo. I ordered as a gift, however, I am thinking to order for myself a couple more.
I love these socks! They are made well, and wash well.
Bought these socks for my wife. She loves the artwork and quality. Overall, 5 stars for Excellent value and well made.
They are nice and well made.
Good socks Not thick, the pattern is excellent and good material of synthetic and cotton.
These socks are the best!!! Look unusual, fresh, fashionable, and youthful.
Material seems fine and comfortable enough. Recommended.
Just the right length
Just like the picture. Long enough and they feel soft.
Cool socks, odorless, beautiful coloring, i recommend.
Very nice and comfortable. Recommended.
Good mid-high socks, with pretty patterns.
I really like the socks, they are the same as the photo.
Fast shipping. Pleased with the socks and I will order more.
These socks are very comfortable and fun to wear. I love them!
I liked everything about these socks. The fabric is pleasant :)
These socks add fun to my boring office attire.
Not bad. The picture is bright. No smell. For summer-spring-autumn.
My secret addition to my otherwise usual and dull boring office clothes.
Love them! Exactly what I wanted.
I love them! The artwork on the socks are great, and they are a lot thicker than I thought they'd be. Wash up well. Seem very durable. I was thinking of buying more :)