SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://shopsocksnow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it!! Super soft and perfect! I love the banana design too.
Vivid bright solid colors. The material feels soft but durable on foot. I highly recommend them.
Very cute socks, all as in the picture, I recommend this :)
I adore these socks! :) Good quality, color, do not fade.
The color is bright, the banana is sewn firmly. Small threads only stuck out a little. Quality is cool, the best socks in my life.
I can't praise this enough! Stunning socks made of excellent material.
Good socks, comfortable, threads do not stick out, fully matches the description. Thank you very much, I advise everyone to get this.
Very beautiful and comfortable. Pleasant socks and drawings are cool :)
Very cool, quality socks :) I will order more.
These are very pretty socks. The colors are wonderful. They also fit nicely.
Cute, very happy to buy :)
I got these as a gift for a friend, she absolutely loved them. They fit perfect and are really soft!
Thick and carefully made :)
Great quality socks. After multiple machine washes and they still look new!
Socks are good, fit in size.
Very cool and bright socks.
I purchased these cute socks for my 16 year old daughter. She loves them.
This is my second order. Love the socks!
Great for walking.
Funny socks.
The socks are good and match the picture.
Favorite socks ever. Fit perfectly, I’m a Womens 6. I wear them every day
Good cotton socks. Cute and exactly as pictured.
Super quality! I love these socks, bought them for someone and had to buy them for myself too.
These socks are super comfy, cute to wear and for the sock lovers out there, a great addition to your collection if you are into collecting cute and funny socks like me.